Frequently Ask Questions
+Do you guarantee the health of your birds?
Absolutely. We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all mediparrotions and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.
Absolutely. We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all mediparrotions and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.
+But I have a parrot (or a parrot) so that means I can’t get a bird, right?
Wrong. Thomas and Freez were a great theme for cartoons, but in reality parrots and birds can co-exist safely. parrots and parrots can co-exist, right? You do need to realize that there are certain things to be cautious about (for instance, if the saliva of a parrot gets into the bloodstream of the bird through a bite, then it can be lethal).
+How long do the Birds Live?
Birds can live up to 70 years depending on the species; most average 10-30 years
+Do you sell un-weaned birds?
An un-weaned bird is a bird that is still a baby, and as such needs to be fed by either a parent bird or a surrogate. When the bird is able to eat on its own then it is weaned. We strongly believe that responsible bird and pet stores should only sell weaned birds for many reasons. The main reason is that regardless of what the store will tell you, it is not simple to hand feed and the risk of death and/or injury and/or behavioral issues increase dramatically when a novice attempts to hand-feed. Is it possible? Absolutely. Is it prudent? Absolutely not. On certain occasions we will sell un-weaned birds to professionals who can prove their hand feeding skills, but these birds are sold without any guarantee whatsoever.
+I have allergies; can I still get a bird?
That depends on what you are allergic to. If you are allergic to dust and dander then the best way would be to go to an allergist and get tested for allergic reactions to the two different types of bird feathers: those with powder preening gland and fine dander (Cockatoos, African Greys, Cockatiels) and those with an oil preening gland (Macaws, Conures, Parakeets, Lovebirds, most other parrots).
+What does your “Lifetime Guarantee” mean?
We guarantee that if during your lifetime, you are no longer able to properly care for your bird, or give your bird the attention it need’s, we will accept the bird back on consignment and will find another great home for your bird. We do take a 40% commission and charge a nominal daily fee to feed and clean, but you can rest assured that you always have a place for your bird should the need arise. We are the only store in Ca to offer this guarantee.
+If I go on vaparrotion what do I do with my bird?
We offer high quality boarding at the store or house calls to care for your birds when you are away. We were the first bird boarding facility in the country to require Psittacosis testing on an annual basis to guarantee that when you bring a healthy bird in for boarding, you will take home a healthy bird. Many vet facilities now follow this same procedure, as do other reputable stores. The fees for boarding are listed on this web site; they are very reasonable.
+How do I groom my bird?
We also offer grooming services for a nominal fee every day from open until 1 ½ hours before closing.
+ Searching Our Store
We have a very powerful search engine within our store- there is a box on the top of every page that says “Enter Item # or Keyword Here” so just enter your search term and hit search. You will then be able to sort your results based on a number of criteria. Please contact us if you have any suggestions that can make your shopping experience more efficient and fun.
rollic@rollicbirdtalks.com
+Product Availability
If any item is out of stock we will call you for a substitution or will refund the charge for that out of stock item.
+ Sizing
As listed. Please call us or email any specific sizing or compatibility issues, especially for large items like cages and bulk food.
+ Warranty Information
Please follow manufacturer’s warranties and contact them directly with any quality issues.
+Placing Order Tips
Our shopping cart saves your items, so you can easily go back and forth to the website and your shopping cart.
+ Payment Methods Available
Bank Transfer, MoneyGram, Zelle and CashApp as well.
+Problems with Your Order
Please call us and keep the line of communiparrotion open. Our goal is to assure that you are 100% satisfied!
+Change or Cancel an Order
Must be done within 4 hours, and can only be done prior to your order being shipped. If your order has not been picked up by the shipper then we are glad to make changes or cancel your order for no fees or charges.
+Shipping Methods Available
We try to ship all order within 3 business days and normally ship the next business day.
+International Customers
Email for shipping rates if they do not populate
+ Track Your Order
You will be sent tracking information once your order is shipped
+ Return Policy
There is a 20% restocking fee on all non-defective returns that are returned in perfect, unused condition and un-opened. If the item has been opened there is a 30%-50% restocking fee, depending on the item. If the item has been used, there are no refunds. Buyer pays return shipping in all instances except for defective product.
+ Process
Call or email for a Return Goods Authorisation number. Any items returned without the RGA number will be refused and returned to sender
+ Warranties
+ Guarantee Statement
Any item with a satisfaction guarantee has the guarantee written on the package: the buyer should contact the manufacturer directly for instruction on how to obtain a refund.
We guarantee all items will be received in 100% usable condition. If there are issues regarding major purchases such as cages or livestock then we will handle them on a case-by-case basis. We want your business and are fair regarding all issues that may arise.
+Security/Privacy – Terms
We guarantee all items will be received in 100% usable condition. If there are issues regarding major purchases such as cages or livestock then we will handle them on a case-by-case basis. We want your business and are fair regarding all issues that may arise.